Return Policy

Order Cancellation
We accept order cancellations before the product has been shipped or produced. If you cancel your order before shipment, you will receive a full refund. Unfortunately, once the product has been shipped, we are unable to cancel the order.

Refund and Exchange Policy

Return Information

• Reasons for Return:
  We accept returns for any reason within 14 days of receiving your order.

• Return Process:

  • Items must be unused, unworn, unwashed, and in their original condition with tags attached.

  • Please follow the return instructions provided in the email to send your item to the designated address.

  • Refunds will be processed once we receive and inspect the returned item.

• Cost Information:

  • Return Shipping: A $10 return shipping fee will be deducted from your refund unless the return is due to our mistake (e.g., wrong item or defective product).

  • Refund Processing: Refunds will be issued to your original payment method and may take 5–10 business days to process.

Exchange Information

• Reasons for Exchange:
  We accept exchanges for any reason within 14 days of receiving your order.

• Exchange Process:

  • Items must be unused, unworn, unwashed, and returned in their original packaging.

  • Please follow the return instructions provided via email to send the item to the specified address.

  • Once we receive and confirm the item’s condition, we will send you a replacement of equal value.

• Cost Information:

  • Exchange Shipping: A $10 shipping fee applies unless the exchange is due to our error (e.g., wrong or defective item).

Important Notes:

• All refunds will be processed minus a $10 shipping fee unless the return is due to our error.

• Only one exchange per item is allowed. You may choose either one exchange or a full refund.

• Please ensure that your return or exchange meets the requirements outlined in our policy before sending any items back.

• If you receive a damaged or defective item, please contact us within 14 days for return or exchange assistance.

Late or Missing Refunds

If you haven’t received your refund:

1. Double-check your bank account.

2. Contact your credit card company; it may take some time before your refund officially posts.

3. Contact your bank; sometimes there is processing time before the refund appears.

If you've done all of this and still haven’t received your refund, please reach out to us at [email protected].

Company Information:
SCOTT LEWIS LANDSCAPE ARCHITECTURE, INC.
601 Montgomery St Ste 500,
San Francisco, California 94111-2607
Phone: +1 415 982-7924